The very competitive telecommunications market today is demanding operators to make progress in the areas of agility and flexibility. And this is something that in the current context is inextricably linked to the capacity of information technologies implemented by the necessary elements. Somehow, the companies are what their information technologies allow them to be. Therefore, the Information Technology must possess the same characteristics of agility and flexibility required by operators. That means, we seek to facilitate the flexible deployment of services and shorten the time needed for its implementation.

Therefore, the area of information technology of Telefónica R & D focuses on two basic activities: the creation of new architectures and the implementation of an online operation model. In the same line, the area is supporting the operational transformation of Telefónica through processes automation.